FREQUENTLY ASKED QUESTIONS

Are you curious what questions other employees are asking? See below for examples. 

FAQ's

When am I eligible for benefits?

Directors, ADs, RNCs, CRDs and Branch Support: You are eligible to enroll on date of hire and benefits will be effective first of the month following 30 days of employment. All other Family Members: You are eligible to enroll on date of hire and benefits will be effective first of the month following 60 days of employment.



When can I make changes to my benefits?

You are able to make changes to your benefits if you experience a qualifying life event or during open enrollment. ​ A qualifying life event includes: marriage, divorce, birth, adoption, death or dependent gain or loss of coverage. Please refer to your Benefits Guide for more information.



Can I cancel my benefits at any time?

No, you will not be able to change elections until the next open enrollment period, unless you have a Qualifying Life Event.



How do I find an in-network provider?

Click one of the links below to find a provider in your area: Find a Blue Cross Blue Shield Doctor or Hospital Find a Delta Dental Dentist Find an VSP Eye Doctor



How do I file a claim for one of my voluntary benefits?

If you are enrolled in Accident Insurance, Critical Illness Insurance or Short-term Disability Insurance, please click here to file a claim with Voya.



How do I enroll in the 401k plan?

For more information or to enroll in the 401k plan, please call Ivon Even at 913-782-3200 or contact her via email at Ivon.Even@BickfordSeniorLiving.com.



Did I complete the wellness plan requirements?

Family members can view their wellness plan requirements on the “A Healthier You” website and app. **Updated 2020 Wellness requirements can be found here



What do I need to do to get the wellness rate?

**Due to changes surrounding COVID-19, Wellness requirements for 2020 have been updated. For more information click here.

To receive the wellness plan rates – a savings of $40 per month – you must complete a Blue KC Health Risk Assessment and complete a biometric screening (branch support) or routine annual preventive exam by a physician prior to April 30, 2020. If both requirements are fulfilled by April 30, 2020, the wellness rates will be effective beginning July 1, 2020.



How do I log in to the benefits enrollment website?

To enroll in benefits, please visit the benefits enrollment website. Your Username will be your Social Security Number or Employee Identification Number (Note: you will not use any spaces or -'s) Your password will be the last four digists of your Social Security Number and the last two digits of your birth year. Example: 654377 Detailed instructions can be found on the Self Enrollment Instructions.