FREQUENTLY ASKED QUESTIONS

Are you curious what questions other employees are asking? See below for examples. 

FAQ's

When am I eligible for benefits?


Directors, ADs, RNCs, CRDs and Branch Support: You are eligible to enroll on date of hire and benefits will be effective first of the month following 30 days of employment. All other Family Members: You are eligible to enroll on date of hire and benefits will be effective first of the month following 60 days of employment.




When can I make changes to my benefits?


You are able to make changes to your benefits if you experience a qualifying life event or during open enrollment. A qualifying life event includes: marriage, divorce, birth, adoption, death or dependent gain or loss of coverage. Please refer to your Benefits Guide for more information.




Can I cancel my benefits at any time?


No, you will not be able to change elections until the next open enrollment period, unless you have a Qualifying Life Event.




How do I find an in-network provider?


Click one of the links below to find a provider in your area: Find a Blue Cross Blue Shield Doctor or Hospital Find a Delta Dental Dentist Find an VSP Eye Doctor




How do I file a claim for one of my voluntary benefits?


If you are enrolled in Accident Insurance, Critical Illness Insurance or Short-term Disability Insurance, please click here to file a claim with Voya.




How do I enroll in the 401k plan?


For more information or to enroll in the 401k plan, please call Ivon Even at 913-782-3200 or contact her via email at Ivon.Even@BickfordSeniorLiving.com.




Did I complete the wellness plan requirements?


Family members can view their wellness plan requirements on the “A Healthier You” website and app. **Updated 2020 Wellness requirements can be found here




What do I need to do to get the wellness rate?


**Due to changes surrounding COVID-19, Wellness requirements for 2020 have been updated. For more information click here.

To receive the wellness plan rates – a savings of $40 per month – you must complete a Blue KC Health Risk Assessment and complete a biometric screening (branch support) or routine annual preventive exam by a physician prior to April 30, 2020. If both requirements are fulfilled by April 30, 2020, the wellness rates will be effective beginning July 1, 2020.




How do I log in to the benefits enrollment website?


To enroll in benefits, please visit the benefits enrollment website. Your Username will be your Social Security Number or Employee Identification Number (Note: you will not use any spaces or -'s) Your password will be the last four digists of your Social Security Number and the last two digits of your birth year. Example: 654377 Detailed instructions can be found on the Self Enrollment Instructions.





13795 S. Mur-Len Rd.

Olathe, KS  66062

This information, including any summaries or videos, is for the our employees. These documents and videos contain only a partial description of the benefits, limitations, exclusions and other provisions of these plans mentioned. It is not a policy. It is a general overview only. It does not provide all the details of this coverage, including benefits, exclusions and policy limitations. In the event there are discrepancies between these documents and videos, the terms and conditions of the policy will govern.